Return & Refund Policy

Becoming HER Radio

Last Updated: October 26, 2026

Thank you for shopping with Becoming HER Radio!

We want you to feel confident and satisfied with your purchase. Because we offer both physical apparel and digital products, different return, exchange, and refund conditions apply.

Please review this policy carefully before completing your purchase.

PART ONE: PHYSICAL PRODUCTS

1. Made-to-Order Products

Our physical apparel is produced specifically for each customer through our print-on-demand fulfillment partner, Printful.

Because our products are made to order, we do not accept standard returns or refunds for changes of mind or personal preferences.

However, we understand that finding the right fit can sometimes be challenging. For that reason, Becoming HER Radio offers a one-time size exchange on eligible apparel purchases.

We also provide refunds or replacements for qualifying damaged, defective, or incorrect merchandise.

2. Size Exchange Policy

We offer one size exchange per eligible apparel item within 14 calendar days of delivery.

If you ordered a shirt and the size does not fit as expected, you may request an exchange for a different size of the same product.

To qualify:

Contact us within 14 calendar days of delivery.

The item must be unworn, unwashed, and in its original condition.

The exchange must be for the same product, design, and color.

The requested replacement size must be available.

Only one size exchange is permitted per eligible item.

How size exchanges work:

1. Email hello@becomingherradio.com with your order number and requested replacement size.

2. We will review your request and provide return instructions if approved.

3. You are responsible for the cost of shipping the original item back to the authorized return address.

4. Once we receive and inspect the returned item, we will arrange production and standard shipping of your replacement at no additional charge.

5. You will receive shipping confirmation when your replacement ships.

Please do not return an item without receiving return authorization and instructions.

We do not offer refunds for customer-selected sizing mistakes when an eligible size exchange is available.

Size exchanges are a courtesy provided by Becoming HER Radio and are handled independently of Printful's standard return policy.

This exchange policy does not limit any additional rights you may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Products

If your physical product arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 calendar days of delivery.

Email: hello@becomingherradio.com

Please include:

Your full name.

Your order number.

The email address used for your purchase.

A description of the issue.

Clear photographs showing the damage, defect, or incorrect product.

Once your claim has been reviewed and approved, we will provide an appropriate resolution, which may include:

A replacement at no additional charge.

A refund to your original payment method.

Another remedy required by applicable law.

You will not be responsible for additional shipping charges associated with correcting a confirmed production or fulfillment error.

In most cases, photographic evidence is sufficient, and returning the defective item will not be necessary.

4. Product Colors & Appearance

We make every effort to display product colors, designs, and details accurately.

However, actual product colors may vary slightly from the images displayed on our website due to:

Computer, tablet, or smartphone screen settings.

Screen brightness and color calibration.

Lighting conditions.

Differences in printing processes and materials.

Normal variations in garment manufacturing.

We do not offer returns, refunds, exchanges, or store credit solely because a customer prefers a different shade or because the actual color appears slightly different from their screen.

For example, a shirt appearing slightly lighter, darker, warmer, or cooler than expected does not automatically qualify as defective.

However, if you receive the wrong color, a significantly incorrect print, or a product that is materially different from its advertised description, please contact us so we can investigate.

Nothing in this section limits your legal rights concerning defective or incorrectly described merchandise.

5. Change-of-Mind Purchases

Because our physical products are made to order, we do not accept returns, exchanges, or refunds for:

Changing your mind after purchasing.

Deciding you no longer want or need the product.

Preferring a different design or style.

Disliking minor color variations.

Finding a similar product elsewhere at a lower price.

The one-time size exchange described in Section 2 remains available for eligible items.

Exceptions apply where required by law.

6. How to Request a Return, Exchange, or Refund

Step 1: Contact Customer Support

Email hello@becomingherradio.com with your order number, the reason for your request, and supporting photographs when applicable.

Step 2: Review

We aim to respond to customer inquiries within 2 business days.

We will review your request and determine whether it qualifies for a size exchange, replacement, refund, or another appropriate resolution.

Step 3: Return Instructions

If a physical return is required, we will provide the authorized return address and shipping instructions.

Do not send merchandise directly to Printful or any other address without receiving instructions from Becoming HER Radio.

Printful does not operate a general customer return or exchange service for our store.

Step 4: Resolution

Once the applicable requirements have been satisfied, we will process the approved exchange, replacement, or refund.

7. Refund Processing Times

For approved refunds:

Becoming HER Radio aims to issue the refund within 3 business days of final approval.

Refunds will generally be issued to the original payment method.

After issuance, your bank or payment provider typically takes approximately up to 10 business days  or 14 calendar days considering the weekend to post the funds.

Processing times may vary depending on the financial institution, payment method, and country.

We do not routinely issue store credit instead of monetary refunds.

Store credit may be offered as an optional resolution where appropriate and permitted by law.

8. Lost or Undelivered Packages

If your order has not arrived, please contact us at hello@becomingherradio.com.

Claims for packages lost in transit should be submitted within 30 calendar days of the estimated delivery date.

Please provide your order number and any available tracking information.

We will investigate the shipment with our fulfillment partner and shipping carrier.

If the package is confirmed lost in transit, we will arrange an appropriate replacement or refund.

If a package is returned because of an incorrect or incomplete shipping address supplied by the customer, additional shipping charges may apply for reshipment.

9. Order Cancellations & Modifications

Because physical products are made to order, production may begin shortly after purchase.

If you need to request a cancellation, address correction, or order modification, please email hello@becomingherradio.com as quickly as possible.

We will make reasonable efforts to accommodate requests before production begins.

However, we cannot guarantee changes or cancellations once an order has entered production.

Orders already in production may not be eligible for cancellation or refund, except where required by law.

PART TWO: DIGITAL PRODUCTS

10. All Digital Product Sales Are Final

Due to the nature of our digital products, all digital product sales are final and non-refundable, except where otherwise required by applicable law.

Our digital products provide access to downloadable materials. Once access has been provided, the product cannot be physically returned or recovered in the same way as physical merchandise.

For this reason, Becoming HER Radio does not offer refunds, returns, exchanges, or cancellations for digital products after purchase, including when:

You change your mind after purchasing.

You purchase the wrong product.

You purchase the same product more than once.

You decide you no longer want or need the product.

You do not use, complete, print, or download the product.

You expected different results from using the product.

You experience incompatibility with your preferred device, software, printer, or application when the provided file itself is functioning as intended.

A product is later offered at a different price or as part of a promotion or bundle.

Please carefully review the product description, contents, price, and other information provided on the product page before purchasing.

11. Digital Delivery & Download Issues

We want you to receive what you purchased.

If you successfully complete a purchase but experience a technical problem receiving, accessing, or downloading your digital product, please contact hello@becomingherradio.com.

When appropriate, we will work with you to restore access, resend available download information, or otherwise resolve a legitimate delivery issue.

A technical delivery problem does not automatically qualify a purchase for a refund when the purchased product can be successfully provided.

12. Duplicate or Unauthorized Transactions

If you believe you were charged incorrectly, charged multiple times because of a technical payment-processing error, or that an unauthorized transaction occurred, please contact us promptly so the transaction can be reviewed.

Unauthorized transactions may also be subject to the policies and procedures of your bank, card issuer, Shopify, or applicable payment provider.

13. Digital Bundles & Collections

Purchases of digital bundles and collections, including The Becoming HER Collection, are also final sale, except where required by law.

We do not provide partial refunds because a customer already owns one or more products included within a bundle, chooses to use only certain products, or decides after purchase that only part of the collection is needed.

Please review the products included in a bundle before purchasing.

14. Results Are Not Guaranteed

Our digital products are personal-development and educational resources. Individual experiences and results will vary.

Dissatisfaction with personal results, failure to implement the materials, or not achieving a particular outcome does not independently qualify a purchase for a discretionary refund.

Please review our Digital Product Terms & Disclaimer for additional information regarding the intended use of our products.

PART THREE: GENERAL TERMS

15. Chargebacks & Payment Disputes

If you believe there is a legitimate problem with your order, we encourage you to contact Becoming HER Radio first so we have an opportunity to investigate and resolve the issue.

Submitting a payment dispute does not change the licensing, copyright, or intellectual-property restrictions applicable to downloaded or accessed Becoming HER Radio materials.

Nothing in this section limits your legal right to dispute an unauthorized or incorrect charge.

16. Consumer Rights & Legal Exceptions

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive consumer rights that cannot legally be excluded, restricted, or waived under applicable law.

Where applicable law requires a return, cancellation, refund, repair, replacement, or other remedy, Becoming HER Radio will comply with those requirements.

This includes applicable consumer protection laws in the United States, Canada, the United Kingdom, and Australia.

Where statutory rights provide greater protections than this policy, those rights will take precedence.

17. Contact Us

For questions regarding returns, refunds, exchanges, replacements, or order issues, please contact:

Becoming HER Radio

Email: hello@becomingherradio.com

Website: www.becomingherradio.com

Please include your name, order number, email address used for the purchase, and a description of your concern.

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